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FREQUENTLY ASKED QUESTIONS
Why buy your raw materials from Millimétal?
Millimétal has an online shop via Le Bon Coin. We want you to be able to buy only the material you need and benefit from the best prices.
How long does it take to receive a machining quote?
For each request for a machining quote, we undertake to give you an answer within 24 hours for 3D files and up to 48 hours for sketches or PDF files..
What are the different delivery methods?
- Mondial Relay
- UPS
Receive your order at a Relay Point near your home or workplace.
Free collection on site by appointment.
How do I track a delivery?
Following your order, an e-mail will be sent to you so that you can track your order in real time.
Is it possible to collect my order in person?
It is possible to collect your order in person from our Brains site. The order must first be paid for on the website. Contact us to make an appointment.
How can I view my latest orders?
To find your order history, go to your member area (created when you placed your first order). Then go to the orders tab, where you'll find all your orders.
How can I view my invoices?
What happens if I'm not satisfied with my order?
If you are not satisfied with your order, please contact us via this form and tell us the reasons for your dissatisfaction. We will respond promptly to find a solution as soon as possible.
Are there any return postage costs?
> In the event of an error on our part, we will cover the full cost of the return.
> In the event of an error on your part, you will be responsible for the cost of returning the goods, but a refund will be possible.